8/2/2023 0 Comments Uni mas xfinityThis is unacceptable for people working from home and I ended up switching to ATT that same day. The technician said the outage was because they were moving locations to another area and it would take up to 3 additional hours. It took over an hour for me to finally talk to a human by walking around the neighborhood and having to find the Xfinity truck. Me and my wife got Xfinity installed on 4/15 for the 800mbps and literally 10 days later on 4/25 there was a 3 hour outage! I tried contacting customer service but all I got was automated responses that said “we are working on it”, this is all when I wanted to talk to a human. This is very confusing for me I do not understand how to get to channel is it on supposed to get and it is impossible to get the connection because I don’t know what I’m doing and there’s no one online to help you do things like that they’ve all failed and I have tried so many times When I had someone come out to hook it up for me you would think that they would have already put in all the channels that are supposed to be in here that come with a package. I think that all the apps that come with your package should be able to be presented on the TV without all the complications of codes and getting into this and that things that I don’t understand how to get into to get my free HBO I’m supposed to be having I also got billed for 99 for Paramont which was supposed to come with the programming that I and supposed to have in my package deal I don’t understand why I have to sign in for HBO when I have it free for 12 months with this package I have I don’t understand how to get into these things I don’t understand none of this and I can’t get no one to help me to connect the stuff without having to go into it every single time and put in codes I don’t know how to do. Getting connected to your own Apps like the apps that come with Xfinity streaming. If you would still like assistance, please feel free to reach out on the Customer Service Support Forum: We're sorry to hear about your experience. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. I have now awarded 1 star as I have received no response or assistance from anyone. The customer service was unacceptable, there was no resolution and no technician came to check anything. She did not contact me after the fact, hence the negative review. She ended call with me, which was most definitely unprofessional. I informed her that since upgrading and adding extra speed etc, we had experienced problems. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I suggested a technician check connection outside my home. I explained it was the internet connection not any device. She asked which device caused the problem. I also informed her I ran a speed check etc. I informed her I had restarted modem twice prior to calling. I was on the phone with service rep for 25 minutes before she hung up on me. Again, I had occasion to call the other day. I have contacted customer service a few times. Last week, our service was interrupted on 2 occasions for several hours each time. We have experienced intermittent internet service since we upgraded modem and speed to 600. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
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